| 1.
Do you accept phone orders? |
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Sorry, at this time, we are unable to process orders by phone.
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2. How can I check on my order? |
| Order
Status :
When your order has been received and
you have provided us with a valid email address,
you will receive an Order Confirmation via email. Should you not receive
a confirmation email,
please log on to your Yebuda account to verify if your order has been
placed before re-submitting your order to avoid duplicate orders from
getting placed. As a registered user you can also view your order status
by clicking on "MY ACCOUNT" and logging in with your user ID
and password then you will see the order list under "My Shopping
History.
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| 3.
Do you ship internationally? |
Yebuda.com
ships internationally to any country served by EMS (Express Mail Service)
Note : EMS (Express Mail Service) is an international express service offered
by over 140 postal services worldwide. |
International
Shipping Destinations
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| 4.
What if the item I am looking for is not shown on the website? |
If
an item is no longer available on the website, then we no longer have any
stock. Most items are not reordered.
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| 5.
Can I modify or cancel my order? |
Once
an order has been placed and order status change to "Money Transfer
Received" which is mean we start processing your order, we do not allow
for order or item cancellation. We kindly suggest that you read the product
information carefully before confirming your order.
The order that placed but no payment transfer to Yebuda.com, you can cancel
your order anytime.
If the product has already been shipped, you will need to make arrangements
to return it to Yebuda.com. You will be responsible for the cost of shipping
to and from the scheduled destination. Product must be returned on the skid
that it was shipped on and in the same condition that it was received. All
order cancellations must have a return authorization number, all returns
without authorization will be refused.
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| 6.
Do you have a printed catalogue? |
We
currently do not have a printed catalogue, but we hope to offer one in the
near future. All products can be browsed and purchased online at Yebuda.com.
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| 7.
How long will my delivery take? |
Orders
will be delivered by Korea Postal service (EMS). You should expect to receive
the order within three (3) business days from the time we ship out from
our warehouse. Three (3) business days is only an estimate; actual delivery
time may differ depending on your local delivery situation and customs issues.
If items in your order are not in stock, it will take longer to process
the order. read more about deliverly
process
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| 8.
How do I know what size to choose? |
| Please
click the link below to the size chart information |
| Apparel
Size Chart |
| Shoes
Size Chart |
Ring
Size Chart
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| 9.
How can I pay for my order? |
Payment
Options We Accept
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| 10.
How can I return or exchange my merchandise? |
Return
and Refund Policy
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| 11.
What if the merchandise is not in stock? |
Occasionally,
high demand causes us to run out of certain items. If the item you ordered
is out-of-stock, you will receive an "out-of-stock" email notice
and the item will be removed from your order. Please note that you will
not be charged for any out of stock items. You will only be charged for
items that will be shipped.
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| 12.
Why do you ask me to register? |
You
must create an account with Yebuda.com in order to make online purchases
and to enjoy other benefits. You will find that registering is easy and
FREE!
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| 13.
Why should I become a registered user? |
| Registration
gives you 24-hour shopping privileges and advance notices of Yebuda.com
promotions, plus the following additional benefits:
1. You will not be required to re-enter your shipping
or billing addresses every time you order online. Whenever you place an
order, it will be delivered to the registered address on file, unless
you direct us otherwise.
2. You can browse, shop and, if necessary, complete your
order at a later time. We'll keep track of the items you've already put
in your shopping cart so that when you come back later, you will not have
to re-select the items again. Note that placing items to your shopping
cart for purchase at a later time does not guarantee item availability.
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| 14.
How do I contact you? |
Contact
Us
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